Last updated September 26, 2026. How to have your data removed from BrandPatrol, step by step.
One email starts it, and you get a written account of what was removed. Drag the scene or pick a step to see the timeline from request to the last backup. What we hold in the first place is set out in the Privacy Policy.
Write to the privacy contact from the address on your account, or have your workspace admin send it. If you only used the chat widget, include the name or work email you gave the chat.
Choose one brand's data (keywords, roster and case evidence), your own account, or everything tied to your organization's workspace. For chat-only requests, we delete that conversation and any details attached to it.
We acknowledge your request within 5 business days.
We complete the deletion within 30 days and reply telling you exactly what was deleted and when.
Backups age out on their own schedule and are fully cleared within 90 days of deletion. Billing and invoice records tied to a paid plan are kept for up to 7 years for tax and accounting.
Your data is gone from our systems, apart from those billing records, and you have our written account of what was deleted and when.
Email [email protected] from the address on your account (or have your workspace admin send the request) and tell us what to delete:
We confirm receipt within 5 business days, complete the deletion within 30 days, and reply telling you exactly what was deleted and when. Backups age out on their own schedule and are fully cleared within 90 days of deletion.
Email [email protected] with the name or work email you gave the chat (or the approximate date and what you asked, if you didn't give either), and we'll delete that conversation and any details attached to it. Closing your browser tab already clears the conversation from your device; this deletes it from our side too.
Billing and invoice records tied to a paid plan are kept for up to 7 years after the account closes, to meet our tax and accounting obligations — see the retention section of our Privacy Policy. Everything else described above is deleted on the timeline stated.
BrandPatrol doesn't offer "Log in with Facebook," "Log in with Google," or any other third-party sign-in, and doesn't request access to your Meta or Google account. There's no separate access token or connected app to revoke on your end — deleting your BrandPatrol data through the steps above is the complete process.
Any question about deleting your data: [email protected].
Short answers, taken straight from the steps above. For what we collect and how long we keep it, see the Privacy Policy.
Email the privacy contact from the address on your account, or have your workspace admin send the request, and say whether to delete one brand, your own account, or everything tied to your organization's workspace. We confirm receipt within 5 business days and finish within 30 days.
We confirm receipt within 5 business days and complete the deletion within 30 days, then reply telling you exactly what was deleted and when. Backups age out on their own schedule and are fully cleared within 90 days of deletion.
Yes. Email the privacy contact with the name or work email you gave the chat, or the approximate date and what you asked if you gave neither, and we delete that conversation and any details attached to it. Closing your browser tab already clears it from your own device.
Billing and invoice records tied to a paid plan are kept for up to 7 years after the account closes, to meet tax and accounting obligations. Everything else described on this page is deleted within 30 days, with backups fully cleared within 90 days.
Yes. When you email the privacy contact, you can ask us to delete one brand's data only, meaning its keywords, authorized-partner roster and case evidence. You can also ask for just your own account to be deleted, or for everything tied to your organization's workspace.
Email the privacy contact listed on this page at any time. We confirm exactly what was found, corrected or deleted, and when. The same address handles access and correction requests, and the Privacy Policy explains your rights and how long different kinds of data are kept.