Last updated September 26, 2026. The agreement that applies when you use BrandPatrol's monitoring, case-file, and agency workspace services.
You will know exactly what you are buying, who owns the evidence and how to leave. Drag the scene or pick a stage for the short version, then read the full wording below. Billing detail sits in the Refund Policy.
BrandPatrol is a business-to-business service for adults acting for a business. The keywords watched, regions, devices and scan cadence are set by your plan or the quote you agreed to, and agency accounts must be authorized for each client brand.
We monitor public search results and the public ad-transparency record, trace flagged ads through their redirect chain and compile case files. We don't take enforcement action for you and nothing here is legal advice, and no outcome is guaranteed.
Case evidence produced for your brand belongs to your brand, and you can use it in your own disputes. Your keywords and roster remain yours, and we treat them as confidential.
Plans are quoted from your scope. A snapshot audit is billed once; a monthly plan paid by card renews automatically at the then-current price until you cancel. Card details go to Airwallex, not to us, and prices exclude taxes.
You can cancel a recurring plan at any time and it ends at the close of the current billing cycle. We can suspend or terminate a workspace for non-payment or breach of acceptable use, and data is then handled under the Privacy Policy.
These Terms of Service ("Terms") are an agreement between BrandPatrol ("BrandPatrol," "we," "us," or "our") and the business or individual using the service ("you," "your"). By creating an account, accepting a quote, or using the workspace, you agree to these Terms on behalf of yourself and, if applicable, the business you represent.
BrandPatrol is a business-to-business service. By using it, you confirm you're at least 18 years old, acting on behalf of a business rather than as a consumer, and authorized to bind that business to these Terms. If you're using an agency account, you also confirm you're authorized to manage each client brand you onboard into the workspace.
BrandPatrol monitors public search-engine results and the public ad-transparency record for unauthorized use of your brand's keywords, traces flagged ads back through their redirect chain, and compiles the result into case files with supporting evidence. The keywords watched, the regions and devices covered, and how often scans run are set by your plan or the quote you agreed to: a snapshot audit runs once; continuous monitoring runs on an ongoing schedule.
BrandPatrol doesn't take enforcement action on your behalf. We don't file complaints in your name with an ad network or affiliate platform, we don't send cease-and-desist letters, and nothing here is legal advice. You get the case file (evidence, redirect chain, tracking parameters, status) and enforcement stays with you, your network, or your counsel.
Automated takedown or complaint filing Coming soon is not part of any current plan. If it ships, it will be a separate, clearly labelled capability, not something quietly bundled into monitoring.
Detection depends on an ad actually serving at the moment a scan runs. No monitoring tool, ours included, observes every impression an ad platform serves, so a scan can miss a hijacker that wasn't showing when it looked, or catch one that a different scan window would have missed. Whether a flagged case results in a takedown, a commission clawback, or any other outcome is decided by the ad network or affiliate platform involved, not by us.
You're responsible for keeping your login credentials confidential, for all activity under your account, and for telling us promptly at [email protected] if you suspect unauthorized access. You're also responsible for the accuracy of the keywords, domains, and authorized-partner roster you give us to monitor. A stale roster is the most common reason an approved partner gets flagged as a hijacker. Agency accounts are responsible for having the authority to manage each client brand they onboard into the workspace.
The service is for monitoring your own brand, or brands you're explicitly authorized to manage on an agency account. Don't use it to monitor a brand you have no relationship to, don't scrape or resell the raw output, and don't repurpose a case file to target a brand outside the one it was produced for.
Paid plans are quoted from your keyword volume, target regions, devices, and scan cadence, then invoiced on the agreed schedule. A snapshot audit is billed once; continuous monitoring renews on the agreed cycle until cancelled. The published plans can be paid by card at checkout, in which case a monthly plan stores a card on file and renews automatically each billing cycle at the then-current price for your plan until you cancel; Enterprise and any custom scope are quoted and invoiced instead. Card details are entered with our payment provider (Airwallex) and are never held by us. We won't increase what you're billed mid-cycle without telling you first, and we re-quote (rather than silently rebill) if you add keywords, regions, devices, or brands.
Prices shown are exclusive of taxes unless stated otherwise. You're responsible for any sales tax, VAT, GST, or similar charges applicable to your purchase, other than taxes on our net income.
Automatic renewal and authorization. By saving a payment method and activating a recurring plan, you expressly authorize us to charge that payment method the plan price shown at checkout on each recurring billing date, at the frequency of your chosen billing cycle, until you cancel. On each renewal date we generate the invoice for the new cycle and charge your saved payment method. You may revoke this authorization at any time by cancelling the plan or removing the saved payment method, effective for charges not yet initiated. We may change the price for future billing cycles by giving you notice before the change takes effect; a price change never applies to a cycle that has already been invoiced.
Invoices and payment methods. Invoices we issue manually, outside the automatic renewal cycle (including quoted Enterprise and custom scopes), are due within 14 days of the invoice date. Invoices generated automatically for a renewal are charged to your saved payment method on the date they are issued. Card payments are made directly on the hosted payment page of our payment provider (Airwallex or PayPal); your full card details never reach our servers or database. We store only a provider-issued token or consent identifier, together with the card brand, the last four digits and the expiry month and year, so we can identify the saved method and process future charges. By saving a payment method you authorize us to submit merchant-initiated transactions against that saved consent, in the amounts due under your active plans, until you or we cancel the consent.
Tax details. You must provide a correct tax identification number and, where you claim an exemption, a valid exemption certificate before the relevant invoice is issued. Where we are required to charge them, Singapore Goods and Services Tax and United States state and local sales or use taxes are added to the invoice. We aren't responsible for a tax assessment resulting from incorrect information you supplied.
Failed payments, retries and suspension. If an automatic charge fails, we retry it 1, 3, 5 and 7 days after the failed attempt. If the final retry also fails, the invoice is marked uncollectible. We may suspend or restrict your access while any invoice remains overdue and, where permitted by law, may recover reasonable costs of collecting an overdue amount, including third-party collection fees.
Discount and referral codes. Codes are single-use per customer unless the code terms state otherwise, are non-transferable and have no cash value. Each code is subject to the usage limits, eligible plans and expiry date set for it, and we may withdraw or modify a code for future billing cycles at any time. A code can never be applied retroactively to an invoice that has already been issued.
There's no lock-in: you can cancel a recurring plan at any time from your workspace or by emailing [email protected], and cancellation takes effect at the end of the current billing cycle, not mid-cycle. Cancellation does not relieve you of the obligation to pay invoices already issued. A snapshot audit is one-time by definition, so there's nothing to cancel. Where a refund is approved, we issue it to the original payment method through the original payment provider used for that charge, or as an account credit where a direct refund isn't possible; we don't refund partial billing periods except where required by law or agreed in writing. Full detail on when a charge is and isn't refundable is in our Refund Policy, which forms part of these Terms.
BrandPatrol retains all rights in the underlying platform: the scanning, tracing, detection, and workspace software, and all associated trademarks and branding. Nothing in these Terms transfers ownership of that platform to you.
Case evidence produced for your brand (screenshots, redirect chains, extracted parameters, and the case file built from them) belongs to your brand, and you're free to use it in your own disputes with a network, platform, or partner. The keywords, roster, and other configuration you give us remain yours; we use them only to run the service for you.
We treat the keywords, roster, and case data you give us as confidential, and won't disclose them outside the accounts you've granted access to. In turn, don't share your login credentials or workspace access outside your own organization.
The service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, except where such warranties cannot be excluded by law.
To the extent permitted by law, BrandPatrol isn't liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data, arising from a missed detection, a delayed case, or an enforcement outcome outside our control, even if advised of the possibility. BrandPatrol's total liability arising out of or relating to these Terms or the service is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these Terms overrides rights you have under mandatory law in your jurisdiction that can't be waived by agreement.
You agree to indemnify and hold BrandPatrol harmless from any third-party claim arising from: the keywords, roster, or other data you submit for monitoring; your use of a case file in a dispute with a network, platform, or partner; or your breach of these Terms or applicable law.
We can suspend or terminate a workspace for non-payment or for a breach of the acceptable-use terms above. On termination, case evidence and account data are retained only long enough to process a data request or resolve a dispute, then handled under the deletion terms in our Privacy Policy.
These Terms are governed by the laws applicable to BrandPatrol's place of registration. That governing jurisdiction, and the venue for resolving any dispute, will be added to this section once our company registration details are confirmed — email [email protected] if you need this sooner.
We'll post updates to these terms on this page and change the "last updated" date above. Continuing to use BrandPatrol after a change takes effect means you accept the updated terms.
Questions about these terms: [email protected].
Short answers, taken straight from the terms above. See Pricing for plans or How it works for what each scan does.
No. BrandPatrol compiles the case file, with the evidence, redirect chain, tracking parameters and status, and enforcement stays with you, your network or your counsel. We don't file complaints in your name or send cease-and-desist letters, and automated takedown is not part of any current plan.
No. Detection depends on an ad serving at the moment a scan runs, and no monitoring tool observes every impression. Whether a flagged case leads to a takedown or commission clawback is decided by the ad network or affiliate platform involved, not by BrandPatrol.
Your brand does. Screenshots, redirect chains, extracted parameters and the case file built from them belong to the brand they were produced for, and you can use them in your own disputes with a network, platform or partner. Your keywords and roster also remain yours.
Recurring plans renew on the agreed cycle until cancelled. A monthly plan paid by card at checkout renews automatically at the then-current price for your plan. You can cancel any time from your workspace or by email, and cancellation takes effect at the end of the current billing cycle.
Yes, provided the agency is authorized to manage each client brand it onboards. Agency accounts keep each client in a separate workspace. The service can't be used to monitor a brand you have no relationship to, or to repurpose a case file against a different brand.
Only within limits. BrandPatrol isn't liable for indirect or consequential damages from a missed detection or delayed case, and total liability is capped at what you paid in the 12 months before the claim. Rights you have under mandatory law that can't be waived are unaffected.